Free One-on-One Digital Help is a beginner-friendly pilot program for anyone who needs support with everyday technology needs. Participants can schedule a 30-minute appointment and bring their own phone, tablet, or laptop. Each appointment focuses on one main issue so the session remains practical, clear, and useful. The program can support common digital literacy needs such as email help, smartphone help, online forms, job applications, telehealth access, internet safety, basic computer skills, and beginner-friendly AI literacy for patrons who are interested. 

Privacy and Safety Note:
One main technology issue per appointment.  This program is educational and navigation-based only. Participants will not be asked to share passwords, banking information, medical records, Social Security numbers, legal information, or other sensitive personal details. The goal is to guide participants step by step so they feel more confident using technology independently. 

Facilitator Bio:
Badre Nagim is a local program manager and digital access professional with experience supporting digital literacy, technology access, resident training, and community-based technology support across Massachusetts. His work has included digital skills training, online learning support, laptop distribution coordination, partner outreach, and helping residents build confidence using technology for everyday needs. Through the Community Digital Help Initiative, Badre is starting a small free pilot to help residents receive practical, one-on-one support with common technology questions in a safe and beginner-friendly setting.

Registration is required.